Mirage Group Chat is a subscription (SaaS) platform that lets hotels, villas and short-stay operators receive and answer all their guest messages from a single team inbox — with booking tools, AI assistance and analytics designed for hospitality.
Sign in to your workspaceEach client (a hotel or property operator) connects their own official business accounts. Their staff answer guests from one place.
WhatsApp, Instagram and Messenger conversations from the client's own connected business accounts appear side by side, with assignment, snooze, saved views and full history.
Agents check room availability, send booking links, payment requests and pre-arrival details without leaving the conversation.
Optional AI drafting, translation, summaries and knowledge-base answers — always under human agent control.
Response times, guest sentiment, SLA tracking and NPS surveys, per property and per channel.
WhatsApp message templates, quick replies, drip sequences and workflows — with approval status synced from Meta.
Each client's data is isolated per workspace. Channel disconnect triggers deletion of platform data within 30 days. Read our privacy policy.
Three steps from sign-up to answering guests.
Mirage Group SHPK is a hospitality and technology company based in Tirana, Albania. We operate our own portfolio of villas and boutique accommodation, and we build software for the hospitality industry: Mirage Group Chat (this platform) and HubPMS, a property management system.
Mirage Group Chat is offered as a subscription service to hotels, villa operators and short-stay businesses that want to manage guest messaging professionally.
Contact: info@hubpms.com · Privacy: privacy@hubpms.com