What guest questions can AI handle?
Most guest messages are variations of a handful of questions: Is it available? How much is it? How do I check in? Where exactly are you? MirageChat's AI answers these instantly — in the guest's own language — using your property data, knowledge base and live availability, and hands anything unusual to your team.
Three modes, your choice per account
Suggestion mode
AI drafts a reply; your agent reviews, edits and sends with one click. Full control, half the typing.
Auto-reply mode
AI answers routine questions on its own and marks the conversation for review. Response time drops to seconds.
Rules first
Deterministic auto-replies fire for greetings and after-hours; AI takes over only where judgment is needed — never both at once.
Why it beats a generic chatbot
- It knows your inventory — availability and pricing answers come from your real data, not hallucinations.
- It speaks the guest's language — English, Albanian, Italian, German and more, detected automatically.
- It lives inside a real inbox — every AI reply is visible to your team, with instant human takeover.
- It works on every channel — WhatsApp, Instagram, Messenger, Telegram, web chat and SMS, one brain across all of them.
Frequently asked questions
Which languages does the AI support?
The AI replies in the guest's own language — including English, Albanian, Italian, German, French and Spanish — detected automatically from the conversation.
Can I review AI replies before they're sent?
Yes. Suggestion mode drafts the reply and your agent approves it. You can enable full auto-reply per account whenever you're confident.
Will the AI make up prices or availability?
No. Availability and pricing answers are grounded in your connected property data. When the AI isn't sure, it hands the conversation to your team instead of guessing.
Does it replace my team?
It removes the repetitive 80% so your team focuses on the guests who need a human — upsells, special requests, problems worth solving personally.
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