MirageChat · Hospitality CRM

Every guest message, one inbox — answered faster with AI.

Mirage Chat brings WhatsApp, Instagram, Messenger, SMS, email and website chat into a single team inbox — with AI replies, a guest CRM, analytics and automations built for hotels and short-stay operators.

WhatsApp · Instagram · Messenger · Telegram · Web chat · SMS

Start free — 14-day trial, no credit card

Everything you need to run guest communication

One inbox, every channel

Instagram, WhatsApp, Messenger, SMS, email and website chat — all in a single team inbox.

Connect in one click

Link WhatsApp and Instagram in seconds with a guided pop-up — no Meta App Review and no developer setup on your side.

AI that answers for you

Claude-powered auto-replies in the guest's own language — availability, pricing, and FAQs, 24/7.

Auto-replies, per account

Reply the instant a guest writes — a greeting on the first message or an away message after hours. Pick the channel and the exact accounts; new channels appear on their own.

Social Auto Pilot

Upload your photos once — we post to Instagram, Facebook & TikTok for you, every day: feed, reels and stories with AI captions and licensed music. Coming soon.

Rich messaging on every channel

Images, video, documents, location, interactive buttons, list menus, quick replies and reactions — plus delivery/read receipts and typing indicators — across WhatsApp and Instagram.

Analytics & SLA

Response times per agent and property, sentiment, and alerts when a message waits too long.

Instagram comments & mentions

Reply to comments, hide spam, and turn public comments into private DMs — from the same inbox or via the API.

Automations & sequences

Auto-rules, drip sequences and visual workflows — pre-arrival, follow-ups, and more.

Guest CRM

Every contact in one place with history, tags, notes and a 360 degree profile per guest.

Secure & multi-tenant

Isolated data per workspace, JWT auth, API keys and outbound webhooks for integrations.

Consent & opt-out, automatic

STOP and START are handled for you — opted-out guests are never sent templates or campaigns. GDPR-friendly by default.

Developer API — resell it as your own

Every capability is available over a clean REST API with scoped keys, real-time webhooks and a complete developer manual. Send messages, moderate Instagram comments, manage WhatsApp profiles and QR codes, run greeting menus — and resell all of it to your own clients.

Simple pricing

Starter — €19/month

For a single property getting started

Growth — €39/month

For busy properties that never miss a message

Pro — €79/month

For groups & chains that need it all

Frequently asked questions

Do I need to build anything with Meta myself?

No. Mirage Chat handles the Meta app and review. You just connect your Instagram, WhatsApp or Facebook Page with one click.

How long does it take to go live?

Minutes. Connect your channels in a few clicks — there are no servers to manage and no Meta App Review to complete on your side.

What kinds of businesses is MirageChat for?

Any business that talks to customers online: restaurants, beauty salons, gyms, shops, hotels, clinics, real-estate and travel agencies — and more. If your customers write to you on WhatsApp or Instagram, or you post on social media, MirageChat does the heavy lifting for you.

Can I use my existing WhatsApp number?

Yes. You connect your own WhatsApp Business number. Carrier and Meta messaging fees apply on your own provider account.

Is there a free trial?

Yes — 14 days free, no credit card required. Cancel anytime.

Which channels can I connect?

WhatsApp, Instagram and Facebook Messenger, plus SMS, email and a website chat widget — all in one shared team inbox. Start with one channel and add more anytime.

Can I send photos, buttons and interactive messages?

Yes. Send images, video, documents, voice notes, location and contact cards, plus interactive buttons, list menus, quick replies and reactions — the same rich formats Meta supports, on both WhatsApp and Instagram. You also get delivery and read receipts and typing indicators.

How do WhatsApp message templates work?

To start a conversation, or to message someone more than 24 hours after their last reply, WhatsApp requires an approved template. You create templates in MirageChat, we submit them to Meta, and you are notified automatically when each is approved or rejected. Templates with a media header (for example a photo) are supported.

Can I manage Instagram comments from MirageChat?

Yes — reply to comments, hide spam, delete, and turn a public comment into a private DM, all from the same inbox or via the API.

What are scan-to-chat QR codes?

A QR code that opens a WhatsApp chat with your number and a message already typed in — perfect for flyers, room doors, receipts and check-in cards. Create and manage them in Settings or via the API.

Can I send broadcasts and campaigns?

Yes — segment your guests by channel, tag or property, schedule a send, and track delivery. Opt-outs are always respected.

Does the AI reply on its own?

Claude drafts replies in the guest's own language for availability, pricing and FAQs. You choose, per channel, whether the AI sends automatically or just suggests a draft for your team to approve.

Which languages does the AI support?

The AI replies in the guest's own language, including English, Albanian, Italian and German.

Can I set up automatic replies?

Yes. With Auto-Replies you can greet every new chat or send an away message outside business hours — automatically. You choose the channel and the exact accounts it applies to, and newly-connected channels appear on their own.

Can I review AI replies before they are sent?

Yes. Turn on suggestion mode and the AI drafts a reply for your agent to review and send with one click, instead of answering on its own.

Can MirageChat post to my social media automatically?

Yes — that is Social Auto Pilot (coming soon). You upload your photos and videos once, set a pace like "one post and one story per day", and it publishes to Instagram, Facebook and TikTok automatically — with AI-written captions and licensed music. You can approve every post before it goes out, and no photo is repeated for 60 days.

Which platforms does Social Auto Pilot support?

Instagram, Facebook and TikTok — feed posts, reels and stories. You upload your media library once, choose the pace, and it keeps every profile active with AI captions and licensed music. Support for more platforms is on the roadmap.

Where does the music for reels and videos come from?

From licensed, business-safe music libraries — so your reels never get muted or removed for copyright. Business accounts are not allowed to use consumer trending tracks anyway, on any platform; Social Auto Pilot picks a licensed track that matches the mood of your content, or you can upload your own.

Can I manage multiple properties?

Yes. The Pro plan includes multi-property rollup and unlimited team members.

Can several team members share one inbox?

Yes. Your whole team works from one shared inbox — assign conversations, snooze, tag and add private notes, and see who is replying in real time.

How does pricing work, and can I cancel anytime?

Simple monthly plans in EUR (excl. VAT), starting with a 14-day free trial and no credit card required. Upgrade, downgrade or cancel anytime. Message-based channels like SMS and WhatsApp may incur carrier fees on your own provider account.

Where is my data stored?

Your data is isolated per workspace and hosted in the EU. See our Privacy Policy for details.

Do you handle STOP and opt-outs automatically?

Yes. When a guest replies STOP they are opted out automatically (START opts them back in), and opted-out contacts are never sent templates or campaigns. It is GDPR-friendly by default, and you can manage the list via the API.

Is there an API — and can I resell MirageChat to my own clients?

Yes. Everything MirageChat does is available over a clean REST API with scoped keys, real-time webhooks and a complete developer manual — send messages, manage Instagram comments, WhatsApp profiles and QR codes, greeting menus and more. Build on it, or resell it to your own clients.

Guides

WhatsApp Inbox for Hotels · Instagram DM Automation · AI Guest Messaging · Social Media Auto Posting

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