Why hotels move their WhatsApp into a shared inbox
Guests expect an answer on WhatsApp within minutes — but a number tied to one phone means missed messages at check-in rush, no visibility for managers, and zero history when staff changes shift. MirageChat turns your WhatsApp number into a shared team inbox: every conversation is visible, assignable and searchable, and nothing gets lost between shifts.
What you get
Keep your number
Connect your existing WhatsApp Business number — guests notice nothing, your team gains everything.
Approved templates
Send booking confirmations, check-in instructions and checkout messages proactively with Meta-approved templates — the 24-hour window is handled for you.
Auto-replies
Greet every new chat instantly or send an away message outside business hours — per property, per account.
AI that drafts replies
AI reads the conversation and drafts an answer in the guest's language — your team reviews and sends, or lets it reply automatically.
Media, buttons & QR
Photos, documents, location pins, interactive buttons — plus scan-to-chat QR codes for your front desk and website.
STOP handled automatically
Opt-outs and consent are tracked for you, so campaigns stay compliant.
How it works
- 1. Connect — link your WhatsApp Business number in minutes; no servers, no Meta App Review on your side.
- 2. Invite your team — everyone answers from the same inbox on web or the Android app; assign, tag, snooze and leave private notes.
- 3. Automate — booking-triggered messages, auto-replies, broadcasts and AI answers for availability and pricing questions.
Multiple properties? Each villa or hotel can have its own accounts and rules — and reporting rolls up across all of them.
Frequently asked questions
Can I use my existing WhatsApp number?
Yes. You connect your own WhatsApp Business number and keep using it. Carrier and Meta messaging fees stay on your own account.
Do I need Meta's approval or my own servers?
No. MirageChat handles the Meta side. You connect your number with a few clicks and you're live in minutes.
How do WhatsApp templates work for hotels?
To message a guest outside the 24-hour reply window — like a booking confirmation or check-in instructions — WhatsApp requires a pre-approved template. MirageChat manages templates and sends them automatically at the right moment.
Can several receptionists share one WhatsApp number?
Yes — that's the point. Every agent works from the same inbox with full history, assignments and internal notes.
Read next
Instagram DM Automation · AI Guest Messaging · MirageChat home